Frequently Asked Questions

Please take a look at the following sections to find the answers you are looking for. If you do not find what you are looking for or have any further questions, please do not hesitate to contact us. We are always here to help!
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1. general questions
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2. product questions
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3. payment issues
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4. shipping questions
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5. questions about contact

1. general questions

What is your returns policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our returns page and follow the instructions.

How can I track my order?

As soon as your order has been shipped, you will receive a tracking number by e-mail. You can use this number to track your order on our website or on the website of the shipping service provider

Can I cancel or change my order?

We strive to process orders as quickly as possible, but if you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

2. product questions

What size should I order?

We have a size chart for each product to help you find the best fit. Please refer to the size chart on the product page for more information

Can I see this product in other colors?

If the product is available in other colors, these will be displayed on the product page. If you do not find the color you want, please contact us and we will do our best to help you

3. payment issues

Which payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and Apple Pay

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please visit our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry standard encryption technology to protect your information

4. shipping questions

How long does shipping take?

Shipping usually takes 4-7 working days. Shipping time varies depending on your location and the shipping method you choose. Please see our shipping guidelines for more details.

Do you offer free shipping?

Yes, we offer free shipping.

5. questions about contact

How can I contact customer service?

You can contact our customer service team by e-mail at info@hype-hoodies-com.

How can I give feedback?

We welcome and appreciate your feedback! You can leave us a message via our contact page on our website or send us an email at [email protected].